Privacy Policy

Privacy Policy


Your privacy is important to us.


It is MECO ELEVERDE's policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.


1. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. We collect information under SSL encrypted technology.


2. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. 


3. We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.


4. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.


5. We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will never sell your contact information or any other personal information. We will not use your personal information or image for advertising.


6. We will make readily available to customers information about our policies and practices relating to the management of personal information.


7. We will only retain personal information for as long as necessary for the fulfilment of those purposes.


 

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. MECO ELEVERDE may change this privacy policy from time to time at MECO ELEVERDE's sole discretion.

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Refund Policy

Refund Policy



Contact Us First

If you are not satisfied with this purchase and need to return the goods for a refund, please contact our customer service at [email protected] to get the return address.

 

30 Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. For returns that are not quality problems, the freight will be paid by the custome. Once the returned item arrives back in MECO ELEVERDE's warehouse for inspection, the refund process will begin.


Process for Returning Merchandise:

  • Obtain a Return Merchandise Authorization (RMA) Number

  • All returns must have an RMA number for processing.

  • Contact us at  [email protected] for assistance.

  • Write the RMA number on the shipping label on the outside of the package.

  • RMA numbers should be clearly displayed on the return shipping label of any package being returned to MECO ELEVERDE. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.



Q:RMA Authorization(customer needs tocontact us for an RMA number)                                

A:Yes


Q:Return has to include all accessories?                                

A:Yes


Q:Return requires original packaging? 

A:Yes


Q:When do we execute the replacement & refund?   

A:Upon receipt of the return package (if the custome returns the product to our warehouse) 


Q:Refunds for delivery costs & return shipping costs      

A:Quality issue only 


Q:Refund for lost/damaged item returns   

A:Take responsibility for the returns with a prepaid shipping label only                    


Q:Return RMA validity     

A:30 days (from the date the RMA was created) 


Q:Return from overseas-customer taken it there   

A:Not accepted                                                


Q:Return from overseas-we shipped it there  

A:Not accepted


Q: Who pays the shipping fee for shipping back the unauthorized return package?   

A: Accepted, but only for refund 


Q: Will I(customer)  receive refunds for delivery costs?          

A: Yes



Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through MECO ELEVERDE' online store, please contact retailers for refunds. 


Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

 

Returns (if applicable)

We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking fee to be charged to the consumers for the return of a product.

 

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]